Delivery Information 

Home delivery by courier

Home delivery by courier is subject to full payment and confirmation of the order. By choosing home delivery, the customer is acknowledges and agrees to the Terms and Conditions of this option.

Each order placed on the website for delivery will be prepared and delivered according to the time slot selected by the customer, only after the order is confirmed by the vendor. The order confirmation implies the receipt by the customer of a first order notification indicating that the order is being processed, followed by a second order notification indicating that the order has been approved. These notifications will be sent to the email address provided by the customer

Deliveries can be made on Saturdays and Sundays, if and only if the customer places their order between Monday and Friday. *

*Except specific cases:

- The vendor reserves the right to amend the delivery conditions.

- Orders are honoured depending on product availability (stock, production, or other reasons).

Delivery time slots

Between 11 AM and 2 PM / Between 2 PM and 5 PM / Between 5 PM and 8 PM

Delivery address

The customer is responsible for the information regarding the recipient's name and address. The details must be accurate, complete and correct (including the floor number and door code) to ensure proper delivery. Under no circumstance shall the vendor be held liable for a return delivery due to an address error or an impossibility to deliver to the given address. Any change in the recipient's address will cause a re-billing.

Receipt of products

Our goods are always transported at the recipient's own risk. It is up to the customer to check the parcel's content upon receipt and, if need be, to express precise reservations on the delivery note.

Any anomaly with the goods (damaged goods, missing item, non-compliance, damaged or open parcel, flawed products) should absolutely be pointed out to the Customer Service within 3 days after receipt of the parcel.

Rates and delivery areas

From MONDAY to FRIDAY ZONE 1 / RATE €28 / SATURDAY and SUNDAY ZONE 1 / RATE €56                  

From MONDAY to FRIDAY ZONE 2 / RATE €37 / SATURDAY and SUNDAY ZONE 2 / RATE €64  

Zone 1. Inner Paris: 75001 75002 75003 75004 75005 75006 75007 75008 75009 75010 75011 75012 75013 75014 75015 75016 75017 75018 75019 75020.

Zone 2. Inner suburbs: 92 600 Asnières 93 300 Aubervilliers 93 170 Bagnolet 92 270 Bois colombes 92 100 Boulogne Billancourt 92 110 Clichy 92 700 Colombes 92 400 Courbevoie 92 230 Gennevilliers 94 250 Gentilly 92 130 Issy les Moulineaux 94 200 Ivry sur Seine 94 270 Kremlin Bicêtre 92 250 La Garenne Colombes 93 260 Les lilas 92 300 Levallois Perret 92 240 Malakoff 93 100 Montreuil sous-bois 92 120 Montrouge 92 000 Nanterre 92 200 Neuilly sur seine 93 500 Pantin 93 210 La Plaine St Denis 93 310 Pré-Saint-Gervais 92 800 Puteaux 92 210 St Cloud 94 160 Saint Mande 93 400 Saint Ouen 92 150 Suresnes 92 170 Vanves 93400 Vincennes                                                                          

Shipping

  • Colissimo delivery to mainland France

Delivery times are for reference and the vendor will do their best to meet them. However, the vendor shall not be held liable for any possible delivery delay due to the transportation service provider.

The customer can choose a delivery date during completion of the order.

Shipping costs include a contribution to preparation and packaging fees, as well as postage costs and delivery fees associated with the order.

Colissimo's shipping conditions

Any order placed on the website before 2 PM from Monday to Friday (except holidays) will be prepared and shipped on the same day. Delivery period is 2-3 working days.

Any order placed on the website after 2 PM from Monday to Friday (except holidays) will be prepared and shipped the day after. Delivery period is 2-3 working days.

Orders placed on Saturdays and/or Sundays are prepared and shipped the following Monday (except holidays). If the order is placed on a holiday, or on the day before a holiday, delivery is postponed and processed on the next working day.

Colissimo delivery is performed in mainland France and Corsica.

CUSTOMER SERVICE

The vendor shall do their best to satisfy their customers. However, and as required by the article L 121-19 of the French Consumer Code, if a customer wish to make a claim, they must contact the Customer Service at the following address: LA PATISSERIE DES REVES- Service customer – 86 rue du Bac – 75007 PARIS – France.

Customer Service can also be contacted at the following mail address: contact@lapatisseriedesreves.com or by phone during working hours +33 (0)9 72 45 92 67.

 


French Know
How

La Pâtisserie des Rêves creates beautiful pastries in the tradition of high French pastry making.

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offer

Beautiful cakes for beautiful events

Contact
Us

Feel free to contact our Customer Service +33 (0)9 45 72 92 67 from Monday to Friday, 10.30 am to 5pm

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